An excellent primer on the loss prevention space from someone who has witnessed it all. In short If you are beginning a small retail business or are running a multi-million dollar organization the concepts David outlines are applicable. This book will provide you with tools to be profitable and gives some basic human resource does and don’t information all based on personal experiences.

The Best Kept Secrets of Retail Loss Prevention begins with several scenarios of real theft examples. Each theft has a common thread, you could have prevented the theft with customer service. Netherland continues by explaining the benefits of using an aggressive loss prevention / customer program to reduce profit loss.